Many people neglect this most important communication skill.
Do you know that we spend an average of our waking day communicating?
Of this communication time, 9% is spent writing, 16% reading, 30% talking and 45% listening.
Immediately after hearing something, most of us can recall only 50% of what we hear. Within two to eight weeks, we can recall only 25% or less of the original message. Our mental attitudes reduce our ability to retain what we hear.
Use the difference in rate----you can listen faster than you can talk. So use this rate difference to your advantage by staying on the right track, anticipating what they are going to say, thinking back over what they have just said and evaluating the development of their argument. You speak at about 100 to 150 words per minute, but you think at 250 to 500.